Myths or Surprising Facts about Debt Collectors

I’m writing a piece about common myths about debt collectors. I interviewed a former debt collector and discovered that the industry is changing and becoming more helpful for debtors instead of the headhunting tactics in the past. I’d like to know if there are any myths that defy this or any truths that support this fact. Requirements: 1-3 paragraph responses. Debt or finance professionals preferred. I will accept personal stories about dealing with debt collectors.