Capital One launches Eno, gender-neutral virtual assistant

Capital One Financial Corp has developed a “chatbot” named Eno, an automated program that can communicate with the bank’s customers via text message to give them information on their accounts and help them make credit card payments from their smartphone.

Capital One’s gender-neutral virtual assistant, which is being rolled out as a pilot to a segment of its customers, uses artificial intelligence to respond to natural language text messages from users about their money, the bank said on Friday.

Source: Reuters

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