Intelligence

How Can Banks Give Customers an Amazon Experience?

If people are getting used to how cool, great, fast and seamless Amazon, Netflix, etc. are, what’s stopping banks from creating what they love to call a “seamless experience” (but, seldom can produce). To what extent might compliance be getting in the way, especially when even routine transactions requires getting in ID? This story would offer some tips from experts about how banks can follow the law while keeping customers happy with fast, seamless service.